Salesforce add in for outlook 365 not working

Select the user in the list and then click Add App To Outlook. Navigate to Settings and then click Dynamics 365 App for Outlook.

Resolution 5: Access Dynamics 365 as a user with the System Administrator role. In addition to the items not available for Office Apps, the Dynamics 365 App for Outlook does not currently support delegate users. For additional details, see Mailbox items available to add-ins. Some email types such as encrypted emails are not available to use with Outlook Add-ins. Resolution 4: Dynamics 365 App for Outlook is an Outlook Add-in. Outlook Apps such as Dynamics 365 App for Outlook are intended to appear in the reading pane when viewing a list of emails. Resolution 3: If you do not see the app appear when viewing a list of emails but you do see the app when you open an email, verify the Reading Pane is enabled in Outlook.

If it is disabled,Р’В no add-ins will be displayed in Outlook.Р”Р‡or more information on this setting, see Locate the setting Enable optional connected experiences. Resolution 2:Р’В If you are using Microsoft 365 Apps for enterprise, verify the Enable optional connected experiences setting is enabled:Р”В¬lick File > Office Account > Account Privacy > Manage Settings. For details of the supported configurations, see Requirements. Resolution 1: Verify the version of Outlook and Exchange are supported by Dynamics 365 App for Outlook. CauseР”В¬ause 1: The version of Outlook or Exchange is not supported.Р”В¬ause 2: Enable optional connected experiencesР’В setting is disabled in Outlook (applies to Microsoft 365 Apps for enterprise)Р”В¬ause 3: The Reading Pane is not enabled.Р”В¬ause 4: The specific type of email you are viewing is not supported by Office Apps or the Dynamics 365 app.Р”В¬ause 6: A Microsoft Exchange setting or group policy setting is restricting use of Office Apps. After deploying Dynamics 365 App for Outlook, the app does not appear within Outlook.

Salesforce add in for outlook 365 not working